JOB DESCRIPTION of Customer Service Coordinator
Title : Customer Service Coordinator
Department : Marketing
Key Responsibilities:
1. Lead validation
- Manage inquiries via the company's owned media platforms.
- Provide accurate, valid and complete information by using the right methods/tools.
- Generate leads according to the agreed procedure.
2. Lead nurturing
- Build sustainable relationships and trust with open leads through interactive communication.
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
3. E-commerce
- Collaborate with internal stakeholders to ensure sales operation
- Implement seasonal/monthly E-Marketing campaigns
- Collaborate with related stakeholders and supervise the project progress
4. Report
Prepare comprehensive dashboards regarding lead generation and e-commerce business
Skills and Qualifications:
1. Technical expertise
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Data-driven mindset
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to prioritize and manage workload effectively
- Good communication and presentation skills
2. Personal traits
- Data-driven
- Think out of a box
- Self-discipline
- Ability to listen and speak your mind
Benefits:
- Open-minded colleagues who are always curious to learn new things
- Working directly with a young, motivated team and global Marketing team in Germany
- German/ English/ Vietnamese speaking environment
- Working time: from Monday to Friday, 8:30-17:30
- Working place: 905 Nguyen Kiem St., Wd. 3, Go Vap Dist., Ho Chi Minh City, Vietnam
- Insurance with full Salary
- Accident insurance & Healthcare
- Bonus
- Salary review
- Annual leave
- Business trip allowance
- Much more! Growth opportunities and learning development.
How to apply?
Interested candidates should submit their resume and a cover letter highlighting your relevant experience and achievements in Customer Service Coordinator to email. nhi.ngohoangyen@helukabel.com.vn
HELUKABEL® Vietnam
905, Nguyen Kiem Street, Ward 3, Go Vap District, Ho Chi Minh City 700000, Vietnam
Tel. +84 28 77755578 | info@helukabel.com.vn | www.helukabel.com.vn